Forum Post: Additional info on GP 10.0 Questions

We entered the RMA sales order in February. I guess they went back and forth on whether we were going to ship them a new unit. Then the shipping guy was told yes, ship it so he fulfilled it on 6/11 but then, last minute he was told no, don't ship it.
So, the order never shipped for real but it got fulfilled. It was never invoiced, only fulfilled. When I first looked at it there was a serial number in the fulfillment inquiry screen cause this part was serialized.
But when I looked at the transaction history for the report it showed nothing so I figured I was safe to void the sales order.
 
I guess I  should have done a return against it? but I don't know what I would have applied that against? Maybe I should have invoiced it then done a return and applied that??
 
Anyhow, now it is voided so not sure how to recover from that.