Situation:
Two RMA's were created independently of each other for the SAME customer but different item numbers on each return.
Each RMA was received independently from each other.
When the (zero-dollar) invoice was created TWO lines showed on the invoice. User was expecting one line so I tracked the reason down and found the two differ RMA numbers on the same invoice.
The client does not have any third-party, invoice consolidation products. So the user's question was "How can this happen"?
Anyone have any ideas on how to explore this?
Thank you,
Mike Lupro