Hello,
I want to upgrade Microsoft dynamics gp 2010R2 to GP 2013 but when i wanted to run GP utilities for Microsoft dynamics gp 2013 it gave this error "There was a problem ascertaining product version information . Microsoft Dynamics GP utilities will exit. Please check the duninstall.log file for moore information."
In the duninstall.log file below are the errors.
Failure encountered ON 3/22/2013 at 8:19:06 AM. Error: Product 0 does not support upgrading from version 11.0.2164.
Failure encountered ON 3/22/2013 at 8:19:06 AM. Error: Product 258 does not support upgrading from version 11.0.2141.
Failure encountered ON 3/22/2013 at 8:19:06 AM. Error: Product 346 does not support upgrading from version 11.0.2142.
Failure encountered ON 3/22/2013 at 8:19:07 AM. Error: Product 1911 does not support upgrading from version 11.0.21.
Failure encountered ON 3/22/2013 at 8:19:07 AM. Error: Product 3258 does not support upgrading from version 11.0.2143.
Failure encountered ON 3/22/2013 at 8:19:07 AM. Error: Product 4522 does not support upgrading from version 11.0.15.
Failure encountered ON 3/22/2013 at 8:19:07 AM. Error: Product 4933 does not support upgrading from version 11.0.16.
Failure encountered ON 3/22/2013 at 8:19:07 AM. Error: Product 4955 does not support upgrading from version 11.0.16.
Failure encountered ON 3/22/2013 at 8:19:07 AM. Error: Product 0 does not support upgrading from version 11.0.2164.
Failure encountered ON 3/22/2013 at 8:19:07 AM. Error: Product 258 does not support upgrading from version 11.0.2141.
Failure encountered ON 3/22/2013 at 8:19:07 AM. Error: Product 346 does not support upgrading from version 11.0.2142.
Failure encountered ON 3/22/2013 at 8:19:08 AM. Error: Product 1911 does not support upgrading from version 11.0.21.
Failure encountered ON 3/22/2013 at 8:19:08 AM. Error: Product 2788 does not support upgrading from version 9.0.80.
Failure encountered ON 3/22/2013 at 8:19:08 AM. Error: Product 3258 does not support upgrading from version 11.0.2143.
Failure encountered ON 3/22/2013 at 8:19:08 AM. Error: Product 4522 does not support upgrading from version 11.0.15.
Failure encountered ON 3/22/2013 at 8:19:08 AM. Error: Product 4933 does not support upgrading from version 11.0.16.
Failure encountered ON 3/22/2013 at 8:19:08 AM. Error: Product 4955 does not support upgrading from version 11.0.16.
Pleas how do resolve this error.
Thank you
