Upgrading an ERP system is not a smooth process. Invariably one will run into some snafu that requires unusually high levels of skill, experience, and persistence. It’s generally the most frustrating task an ERP consultant will experience. I personally refuse to do them.
On Friday night one of our newer consultants, Rob, was upgrading a Dynamics GP system to the current version. And guess what? Snafu. The upgrade protocol did not work in real life as it was supposed to.
In many consulting firms, Rob would have been left to wallow in despair, without a lifeline. One can imagine the wild frenzy of Google/Bing search requests being fired off.
But because Rob wisely chose to join Rose Business Solutions, he was not alone on that late Friday night. Within minutes of Rob’s request for assistance, he received advice and encouragement from two fellow consultants.
Here’s the timeline:
10:06 PM – Rob indicates he has a problem with the upgrade.
10:23 PM – Jamie responds with some advice and the wisdom that another day will be starting soon; full of opportunities for success.
11:11 PM – Giles concurs with some additional definition of why the problems may be occurring and restates the case for concluding activities for the day.
So why should you care about this? If you’re responsible for running an ERP system and are working with a Microsoft Dynamics partner, you want to work with one that has skill and experience. Of course. But you also want to work with a partner that supports its consultants and commits to your success. If a group of consultants don’t care that much about their fellow consultants, people whom they see every day, they’re not going to care that much about you.
I’ve been working at Rose Business Solutions for 12 years and this is not an isolated event.
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