Here's a link to printable guides on the web - technet.microsoft.com/.../hh686206(v=gp.20).aspx. Also, my company developed and supports Field Service for Microsoft and has quite a number of customers using it. I can see if we can put you in touch with some of them if you don't get the response you're looking for here. Drop me an email at fhamelly@ibisinc.com for more info.
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