Hi Tami
CDN payroll, I bet you it is that the user you are copying has access to payroll as well via security but that it is not installed on their machine so they don't know. It would make sense that your VAR gave you an installed package that had payroll included. Really you need to get two. One for regular users and one for payroll users.
The other posters suggested checking security. See if the original user has something in set up that looks like payroll access
I don't have CDN payroll so my screen shot is going to show the GP out of box US payroll, but it will give you an idea of what you are looking for.
