Hi Richard,
Thank you for your suggestion but, I have confirmed that the form has been imported because we can print the modified “Other” form when printing an individual invoice. The problem is not the form or dictionaries The problem is that we cannot select “Other” in the format drop down in the “Print Sales Documents” screen when choosing Document Type “Invoice” and Document. It is simply not there as an option.
I have just checked my GP 2010 setup and the order of the Include has changed. When selecting Invoice as the Document Type under Include Document was the first item now it is Picking Ticket. When you click Picking Ticket you recieve the Other Form as an option. I think this is a bug and they have made a change in the order of the Include.