My client has the following issue where their markdowns on line items and/or the GL accounts associated with markdowns disappear once the order is transferred to an invoice.
What has happened about 50% of the time is that before the order ships all is ALWAYS good… after it ships USUALLY it is good THEN about 50% of the time when we invoice and go to print the edit list for the batch we are off and it is the discount amount that is now gone… more often the accounts AND the amounts are gone… same two people entering the orders, same two people transferring to invoice, same one person seeing that it worked (or did not)
Any ideas?
Thanks.
