Blog Post: Collections Management Upgrade to Microsoft Dynamics GP 2013 Version 12.00.1343

Hi Community,

We just posted a new notice on the Microsoft Dynamics GP 2013 Upgrade Hot Topic regarding the upgrade of Collections Management to the January 2013 Hotfix for Microsoft Dynamics GP 2013 (Version 12.00.1343).

Customers: https://mbs.microsoft.com/customersource/support/selfsupport/hottopics/hot_topic_mdgp2013upgrade.htm?printpage=false

Partners: https://mbs.microsoft.com/partnersource/support/selfsupport/hottopics/hot_topic_mdgp2013upgrade.htm?printpage=false

If you currently use Microsoft Dynamics GP 2010 and have installed the January 2013 hotfix for Microsoft Dynamics GP 2010 (Version 11.00.2164), there is currently no upgrade path to Microsoft Dynamics GP 2013 for Collections Management. 

If you attempt the upgrade, you will receive the following error when launching Microsoft Dynamics GP 2013 Utilities:

"There was a problem ascertaining product version information. Microsoft Dynamics GP Utilities will now exit.  Please check the duinstall.log for more information"

If you go to the GP 2013\Data folder and open the duinstall.log, you will see the following error:

Error:  Product 1157 does not support upgrading from version 11.0.26.

This issue has been reported and will be fixed in the next hotfix for Microsoft Dynamics GP 2013 out very soon.  Stay tuned!

Thanks!